A legal disclaimer

 

Effective Date: July 14, 2026

At Sandana Studio ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you stay with us, visit our website, or contact us.

 

Information We Collect

We may collect the following information:

• Your name, email address, phone number, nationality, and home address.

• Reservation details, including arrival and departure dates, room preferences, and special requests.

• Payment information necessary to process your booking (payment details are processed securely by our payment providers and are not stored by us unless required for accounting purposes).

• Government-issued identification or passport information where required by Thai law.

• Communications you send us by email, phone, messaging apps, or social media.

• Website usage information collected through cookies and similar technologies.

 

How We Use Your Information

We use your information to:

• Process and manage reservations.

• Verify your identity and comply with legal obligations in Thailand.

• Provide guest services during your stay.

• Respond to inquiries and customer support requests.

• Process payments and issue invoices.

• Improve our services and website.

• Send booking confirmations, pre-arrival information, or important updates related to your reservation.

• Send occasional marketing communications if you have chosen to receive them. You may unsubscribe at any time.

 

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

• Payment processors.

• Booking platforms and channel managers.

• IT and website service providers.

• Professional advisers where required.

• Thai government authorities when required by law, including immigration and law enforcement agencies.

 

All third parties are expected to protect your information appropriately.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer required, it is securely deleted or anonymized where practical.

 

Cookies

Our website may use cookies to improve functionality, remember your preferences, analyze website traffic, and enhance your browsing experience. You can control cookie settings through your web browser, although disabling cookies may affect certain website features.

 

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or loss. While no system can guarantee complete security, we continuously work to safeguard the information we hold.

 

International Guests

As an international hospitality business, your information may be processed by service providers located in countries outside Thailand. Where this occurs, we take reasonable steps to ensure your information remains appropriately protected.

 

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications.

• Ask questions about how your information is processed.

 

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies separately.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website and will indicate the effective date above.

 

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Sandana Studio
Koh Samui, Surat Thani, Thailand

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